Tow truck & roadside assistance
Tow & Roadside Manager
Tow dispatch + winch jobs + impound lot operations platform — unified dashboard for daily workflows, team coordination, and real-time visibility.
Project context
Built for real operational constraints
The owner needed one screen to run the operation — Tow dispatch + winch jobs + impound lot, team status, and exceptions — without checking three different systems.
Workflows lived across spreadsheets, email threads, and standalone tools. Status updates required walking the floor or calling staff. Reporting was rebuilt manually every week.
Stack
Product snapshot
The solution in action
Operations command center
Live KPIs, team queues, and exception alerts on one screen.
The challenge
Workflows lived across spreadsheets, email threads, and standalone tools. Status updates required walking the floor or calling staff. Reporting was rebuilt manually every week.
The approach
We built a purpose-fit operations platform that puts live workflow status, team queues, alerts, and daily KPIs on one screen — accessible from the office or a tablet on the floor.
Implementation details
- Mapped the full tow truck & roadside assistance workflow from intake through execution, handoffs, and reporting.
- Built role-based views — staff see their queue, managers see the full operation, owners see margin and utilization.
- Integrated alerts and exception tracking so problems surface before they delay the day.
Business outcomes
- Daily operations visible from one trusted screen
- Manual coordination reduced across shifts
- Managers act on current data instead of end-of-week reports
Mendocino County
39°18′N · 123°24′W
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