Field service
Field Dispatch BI
Field service analytics — route maps, technician KPIs, and SLA compliance tracking.
Response time
-26%
Faster assignment and route adjustments.
On-time jobs
+17%
Improved ETA reliability across technicians.
Dispatch effort
-31%
Less manual coordination overhead.
Project context
Built for real operational constraints
Dispatch needed real-time route and technician visibility to improve response times.
Job assignment, ETA updates, and technician performance were managed manually across calls and texts.
Client profile
Field service organization coordinating technicians across regional service calls.
Delivery timeline
6-week delivery with dispatch team onboarding.
Stack
Product snapshot
The solution in action
The same lead image style used on the Work grid is carried here for a consistent premium visual narrative.
Dispatch overview
Live board of assignment status and active field load.
The challenge
Job assignment, ETA updates, and technician performance were managed manually across calls and texts.
The approach
We built dispatch intelligence with route context, active job flow, and technician performance tracking.
Implementation details
- Modeled dispatch state transitions from unassigned to completed.
- Built route and board views for dispatch operators.
- Added technician scorecards for staffing and coaching.
Business outcomes
- Route efficiency visible without phone calls
- SLA misses caught same day
- Technician workload balanced by data
Mendocino County
39°18′N · 123°24′W
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